FAQ
Q: Are you a manufacturer or a trading company?
A: We are manufacturers, offering OEM and ODM services.
Q: Why should I choose your outdoor products?
A: Our outdoor products are renowned for their high quality, durability, and performance. Each product combines innovative design with advanced manufacturing processes, rigorously tested to excel in various outdoor environments.
Q: Do your products meet our standards?
A: Yes, our products can pass tests such as CE, RoHS, PSE, ETL, FCC, etc. We ensure every detail meets or exceeds industry requirements.
Q: What after-sales services do you provide?
A: We offer comprehensive after-sales support, including long-term warranty policies and a professional technical support team. Whether it's product usage advice or troubleshooting, we're committed to serving you.
Q: What kind of shopping experience can I expect?
A: Purchasing our products means enjoying a streamlined shopping process, efficient logistics, and secure payment methods. We strive to provide a hassle-free shopping experience that meets your expectations and needs.
Q: Can we customize the logo on your products?
A: Yes, we support customizing logos and brand identifiers on our products to meet your personalized requirements.
Q: Are there other customization options available?
A: Apart from logo customization, we offer other personalization options such as color choices, specific functional requirements, and customized packaging. Please contact our customer service team for more details.
Q: Can I order samples?
A: Yes, we welcome sample orders for testing and quality inspection. Mixed samples are also accepted.
Q: How do you ship orders and how long does it take to arrive?
A: We typically ship via DHL, UPS, FedEx, or TNT with deliveries taking 3-5 days. Air freight and sea freight options are also available.
Q: What is the lead time for bulk orders?
A: Our lead times are as follows: 1000 units: 5-7 working days; 10,000 units: 15-20 working days.
Q: How do you ensure product quality?
A: We maintain strict quality control through IQC, three-stage testing on the production line, and 100% aging tests before packaging.
